Customer Support
Records specialists are available 24 hours a day, seven days a week.
PublicRecordsData.us does not provide consumer reports or official documents and is not a government-affiliated agency or consumer reporting agency.
Support
How we can help
Reports
Help locating a report, understanding a section, or requesting a re-run of a search.
Account
Sign-in help and account closure.
Billing
Questions about a charge, your billing schedule, account closure, and refunds. If you could not find the records you were looking for, contact us for a refund.
Privacy
Information removal, Daniel's Law requests, and access, correction, or deletion requests.
Self-service
Self-service
Manage your account directly in the dashboard.
Reports
Understanding your report
Every search is different. The information in a report depends on the person or property searched, the records maintained by the underlying sources, and what is available at the time. Some records may be missing, outdated, or contain errors at the source, and a name search does not mean criminal or court records exist. If a report does not contain the records you were looking for, contact us for a refund.
Billing
Billing and payment plans
PublicRecordsData.us offers one-time reports as well as payment plans for larger report packages, which are billed in scheduled installments rather than a single upfront fee. The price, billing schedule, and any optional purchases are shown at checkout before a purchase is completed. Closing your account ends future payments.
Statements
Charges on your statement
Charges from PublicRecordsData.us appear on your statement under the PublicRecordsData.us descriptor. If you do not recognize a charge, contact us and we will look it up for you.
To reach the support team, see our Contact page.